Privacy Policy

MyQuestory ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the MyQuestory mobile application ("App") and our website.

1. Information We Collect

Information You Provide

  • Account information: name, email address, and password when you create an account
  • Profile information: optional profile details such as an avatar image
  • User content: goals, habits, to-do items, milestones, and journal entries you create within the App
  • Payment information: subscription purchases are processed by Apple or Google; we do not directly collect or store your payment card details
  • Communications: information you provide when you contact us for support

Information Collected Automatically

  • Device information: device type, operating system version, and unique device identifiers
  • Usage data: features used, actions taken, time spent in the App, and crash reports
  • Log data: IP address, browser type, and access times when you visit our website

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the App and its features
  • Create and manage your account
  • Process your goals, habits, and other tracked activities
  • Calculate points, badges, streaks, and other gamification elements
  • Send you service-related notifications (e.g. reminders, streak alerts)
  • Respond to your support requests and communications
  • Analyse usage trends to improve the user experience
  • Detect, prevent, and address technical issues or abuse

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

  • Service providers: trusted third-party services that help us operate the App (e.g. hosting, analytics, email delivery), who are bound by confidentiality obligations
  • Legal requirements: when required by law, regulation, legal process, or governmental request
  • Safety: to protect the rights, property, or safety of MyQuestory, our users, or the public
  • Business transfers: in connection with a merger, acquisition, or sale of assets, in which case your information may be transferred as part of the transaction

4. Data Storage and Security

Your data is stored on secure servers and we implement appropriate technical and organisational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the App's services. If you delete your account, we will delete or anonymise your personal data within 30 days, except where we are required to retain it by law.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal information
  • Export your data in a portable format
  • Withdraw consent for data processing
  • Object to or restrict certain data processing activities
  • Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us at [email protected].

7. Children's Privacy

The App is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete that information promptly. If you believe a child under 13 has provided us with personal data, please contact us.

8. Third-Party Services

The App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through the App.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy within the App or by sending you a notification. Your continued use of the App after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected].